Vishal Sharma
@vishalsharma2
Decision Making Detail-oriented professional
IndiaWhat I'm looking for
As a seasoned senior consultant with over 5 years of experience in fraud and dispute investigation, I have honed my skills in facilitating project schedules, coordinating resources, and maintaining clear communication among team members and stakeholders. My strong organizational skills enable me to multitask effectively in fast-paced environments, delivering high-quality results on time.
With a strong academic foundation, I have developed a customer-centric approach, adept at handling customer complaints and providing appropriate solutions. My analytical skills and problem-solving abilities have been instrumental in resolving disputes and preventing fraudulent activities.
Throughout my career, I have received positive Customer Satisfaction (CSAT) ratings and have provided actionable insights to improve customer experience. I am committed to delivering exceptional results and exceeding customer expectations.
Experience
Senior Consultant
IntouchCX
Nov 2021 - Present (2 years 6 months)
Managed customer concerns related to game and real money transactions, investigated and resolved dispute issues, analyzed real-time transactions, and reviewed documentation for dispute investigation.
Email Support Executive
Concentrix
Dec 2018 - Nov 2021 (2 years 11 months)
Addressed and managed customer concerns related to fraud and disputes, investigated and resolved fraud and dispute issues, analyzed real-time transactions, and reviewed documentation for fraud investigation.
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