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Vishal Jadhav

@vishaljadhav4

IT operations and automation professional at KPM Engineering who automated HR workflows and developed an AI-enabled service delivery platform.

United Kingdom

Message

At KPM Engineering Pvt. Ltd., I implemented workflow automation to reduce manual effort and improve turnaround time, including employee onboarding, offboarding, and IT purchase approval workflows using Microsoft Power Automate and Microsoft 365.

I also led technology transformation initiatives, including migrating on-premise infrastructure to Microsoft Azure and implementing Microsoft 365 with enhanced security controls. I standardised IT service processes, incident handling, and operational reporting.

On my independent SmartServe AI project, I designed and developed an AI-enabled platform for Managed Service Providers to centralise client and service operations, automate workflows, and provide AI-driven insights. I’m currently completing an MSc in Management of Business Information Technology at the University of Greenwich.

Experience

Work history, roles, and key accomplishments

IT Operations Manager

KPM Engineering Pvt. Ltd.

Sep 2023 - Dec 2025 (2 years 3 months)

Identified repetitive IT and business-support processes and implemented workflow automation to reduce manual effort and improve turnaround time. Led technology transformation initiatives including migration of on-premise infrastructure to Microsoft Azure and implementation of Microsoft 365 with enhanced security controls.

Power Automate Microsoft 365 Azure Workflow Automation IT Operations Service Delivery Management Vendor Management Budget Management Business Continuity Process Improvement

Lead Service Desk Engineer

Burns & McDonnell Engineering India Pvt. Ltd.

Mar 2019 - Sep 2023 (4 years 6 months)

Managed end-to-end IT onboarding and offboarding processes, coordinating with HR and IT teams to support timely user transitions and access requirements. Monitored service performance and supported process improvement, using SLA/KPI information and operational reporting to identify opportunities for better service delivery.

IT Onboarding IT Onboarding and Offboarding IT Asset Management SLA Management KPI Reporting Process Improvement Mentorship Training Cross functional Coordination

System Administrator

Listenlights Pvt. Ltd.

Aug 2017 - Mar 2019 (1 year 7 months)

Managed infrastructure administration, system availability, security, upgrades and incident resolution across server, endpoint and network environments.

Infrastructure Administration System Availability Security Upgrades Incident resolution server management Endpoint management Network Management