Vishal Gautam

VG

Open to opportunities

Vishal Gautam

@vishalgautam2

I moderate content accurately against client policies while consistently meeting quality KPIs.

What I'm looking for

I'm looking for a challenging and responsible role where I can contribute to organizational growth, keep learning, grow internally, and help create a better workplace environment.

I've moderated content at Concentrix and Webhelp in Gurugram, strictly aligning decisions with client policies.

In these contact-centre roles, I work toward client quality KPIs of 98% or higher while building a strong internal reputation with employees and managers. I'm focused on learning, growing internally, and contributing to a better workplace environment.

I bring documentation skills, Windows proficiency, networking, leadership, teamwork, and adaptability to change.

Experience

Work history, roles, and key accomplishments

WE

Contact Centre Associate

Webhelp

Feb 2022 - Dec 2025 (3 years 10 months)

Responsible for content moderation, strictly aligning with client policies and meeting quality KPIs of up to 98%.

Content Moderation Policy Compliance Quality Assurance

CO

Representative

Concentrix

Dec 2020 - Feb 2022 (1 year 2 months)

Responsible for content moderation, strictly aligning with client policies and meeting quality KPIs of up to 98%.

Content Moderation Policy Compliance Quality Assurance

Education

Degrees, certifications, and relevant coursework

IU

Indira Gandhi National Open University

Bachelor of Commerce, Commerce

Pursued Bachelor of Commerce degree from IGNOU, Delhi.

SS

Stepping Stone Convent School

Higher Secondary Certificate, General Studies

Grade: 78%

Completed Higher Secondary Certificate from Stepping Stone Convent School, New Delhi, affiliated with CBSE, with an aggregate of 78%.

GS

Govt. Boys Senior Secondary School

Senior Secondary Certificate, General Studies

Grade: 82%

Completed Senior Secondary Certificate from Govt. Boys Senior Secondary School, New Delhi, affiliated with CBSE, with an aggregate of 82%.

Tech stack

Software and tools used professionally

Windows

Availability

Open to opportunities

Location

India

Authorized to work in

Job categories

Content Moderator Content Moderator Customer Service Contact Centre Associate Quality Analyst Video Content Moderator Online Content Moderator Content Moderation Specialist Social Media Content Moderator Content Moderation User Generated Content Moderator Remote Content Moderator Social Media Moderator

Skills

Content Moderation Policy Compliance Quality Assurance Documentation Windows Networking Leadership Teamwork Sketching Drawing

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