At FPT Czech s.r.o., I contribute to an internal product redesign, shaping UI/UX improvements and role-based functionality from user needs through developer-ready specifications. I define user flows and functional interactions in collaboration with developers and business stakeholders.
For E.ON Drive Germany & E.ON Drive Technology, I coordinated delivery of Microsoft Dynamics 365 CRM initiatives across European markets. I managed requirements from discovery through business acceptance and designed processes across Sales, Asset Management, Case Management, SLAs, and Service Operations.
Earlier, as a Business Analyst Consultant (CRM) at Petronet LNG, I gathered requirements for CRM enhancements and prepared functional requirements and solution specifications. At Reliance Industries Limited, I documented business processes and supported the definition of improved CRM processes.
