At Blue Jean Networks / Integris, I owned a $115K MRR portfolio of 40+ SMB accounts, from onboarding through multi-year renewals. I held account churn to 2% and grew book MRR by 15% in FY2025, driven largely by security and AI expansion.
I supported 25–30 security tool deployments, including MDR and ITDR, and worked alongside project managers and solutions architects on Microsoft Copilot rollouts. I averaged 9.3/10 on client satisfaction surveys by keeping in regular contact and holding business reviews.
At Apple, I advised B2B clients on device strategy, procurement, and fleet standardization, and helped deploy and secure distributed device fleets using MDM platforms including Addigy. Earlier, as an Emergency Dispatch Supervisor at American Medical Response (AMR), I supervised and scheduled dispatchers and built QA/QC protocols for call triage accuracy and response time compliance.
