At Wipro Ltd, I investigate mortgage and banking complaints, reviewing account activity, customer history, correspondence, call records, and supporting evidence to assess each case.
I draft Final Response Letters that document investigation findings, decisions, and complaint outcomes. I also maintain case records and progress assigned complaints within SLA and FCA DISP requirements.
At Tata Consultancy Services (TCS), I managed credit amendment requests and verified customer information and supporting documents across internal banking systems.
I updated customer credit files with Equifax, Experian, and TransUnion, then checked that amendments were reflected accurately in the relevant records.
