Vinay Nihalani
@vinaynihalani
Senior product leader building scalable seller platforms, marketplace workflows, and AI automation to reduce support load.
IndiaWhat I'm looking for
I’m a senior product leader with 9+ years in product management and 15+ years overall building scalable seller platforms and marketplace solutions across global markets. I’ve led product strategy and rollout of multi-tenant buyer–seller communication and notification platforms that improved post-order issue resolution for 40K+ sellers and reduced internal support queries by 26%.
I’m especially energized by using AI-driven automation to streamline workflows—incubating GenAI-powered response generation (20% seller engagement, 60% acceptance) and building AI agents that translate natural language into SQL-driven analysis, reducing dependency on data analysts by 40%. From automating supply chain return workflows (50% throughput lift) to governance-led onboarding improvements (20% faster), I focus on measurable efficiency, scalability, and better seller and buyer experiences.
Experience
Work history, roles, and key accomplishments
Senior Product Manager
Walmart
Jan 2022 - Present (4 years 5 months)
Led rollout of multi-tenant buyer–seller communications across Walmart US, Canada, and Mexico for 40K+ sellers, reducing internal customer support queries by 26% and achieving 85% seller SLA adherence. Launched multi-channel seller notifications for 110K+ sellers (92% delivery, 40% open), and introduced GenAI response generation for WISMO queries, driving 20% seller engagement and 60% acceptance r
Product Manager
Pepperfry
Jan 2017 - Jan 2022 (5 years)
Drove product initiatives across the e-commerce journey, including automated supply chain return workflows that improved throughput by 50%. Scaled last-mile delivery status capture, reduced reupload cycles by 20–30% via fuzzy attribute matching, and introduced buyer retention workflows safeguarding ~1% of daily sales.
Founder - Product
Hobbygiri
Jan 2015 - Jan 2017 (2 years)
Founded a hobby-themed online gift marketplace, onboarding 50+ sellers and improving traffic by 300% through paid and organic growth campaigns. Redesigned homepage UX to reduce bounce rate by 40% while managing end-to-end product, marketing, SEO, UX, and analytics.
Founder
Photogiri
Jan 2013 - Jan 2015 (2 years)
Launched and scaled a photography-themed gift shop by creating revenue streams through sponsored contests and campaigns. Built and monetized a photo-blogging platform, achieving first-page Google rankings for key photography terms.
Module Lead
Affinity
Jan 2007 - Jan 2011 (4 years)
Led development of a US local business search engine, improving site engagement by 18% and reducing load times by 40%. Enhanced a domain monetization system delivering contextual ads across 2M+ domains.
Deputy Team Lead
Exa India
Jan 2006 - Jan 2007 (1 year)
Developed and optimized a web-based project management system, improving usability by 33% fewer steps and enabling 100% adoption. Generated AU$1M in additional revenue through enhancements.
Education
Degrees, certifications, and relevant coursework
Welingkar Institute of Management
Executive MBA in Marketing, Marketing
2011 - 2013
Completed a full-time Executive MBA in Marketing at Welingkar Institute of Management in Mumbai (2011–2013).
Parshvanath College of Engineering
Bachelor of Engineering, Information Technology
2002 - 2005
Earned a Bachelor of Engineering in Information Technology from Parshvanath College of Engineering (2002–2005).
Institute of Technology
Diploma in Information Technology, Information Technology
1999 - 2002
Completed a Diploma in Information Technology at Institute of Technology, Mumbai (1999–2002).
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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