Vinay Kumar
@vinaykumar36
I manage high-volume Mercedes-Benz warranty claims, OEM compliance, and after-sales operations.
IndiaWhat I'm looking for
At Silverstar Mercedes-Benz, I manage 250+ warranty claims each month, securing OEM approvals and overseeing monthly settlements exceeding ₹1 crore.
I serve as the primary liaison between the dealership and Mercedes-Benz India, resolving technical and contractual issues while keeping claims on SLA and preventing customer escalations.
I built Excel dashboards using Pivot Tables and Power Query to track claim status, approvals, settlement timelines, and compliance across open claims. I also maintain audit-ready documentation, parts-return logs, and dealer management system records with zero non-compliance incidents.
My hands-on service technician background—working on complete engines, diagnostics, and preventive and corrective maintenance—helps me connect technical root-cause documentation to strong warranty outcomes. I’ve independently managed warranty operations for both Hyderabad and Vizag branches simultaneously.
Experience
Work history, roles, and key accomplishments
Warranty Executive
Silverstar - Mercedes-Benz
Nov 2023 - Present (2 years 10 months)
Process and manage 250+ warranty claims per month, securing OEM approvals and overseeing claim settlements totalling ₹1 crore+ monthly. Serve as primary OEM liaison and conduct warranty audit readiness checks.
Service Technician
Silverstar - Mercedes-Benz
May 2023 - Nov 2023 (6 months)
Executed disassembly and reassembly of complete engines and complex automotive systems per Mercedes-Benz standards. Supported diagnostic engineers and performed preventive and corrective maintenance.
Executive Assistant to Vice-President & HR Manager
RAAM Group (RAAM ATHER)
Nov 2022 - Feb 2023 (3 months)
Assisted the VP and HR Manager in managing operational tasks, coordinating cross-department operations, and leading a team of 30+ for rollout activities. Supported campaigns contributing to 300+ vehicle sales.
Technical Trainee
Silverstar Mercedes-Benz
Supported warranty and service processes, applying theoretical knowledge to practical diagnostics, OEM compliance documentation, and workshop operations.
Education
Degrees, certifications, and relevant coursework
Vignan's Institute of Information Technology
Bachelor of Technology, Mechanical Engineering
Grade: 7.4 CGPA
BTech in Mechanical Engineering with a CGPA of 7.4.
Narayana Junior College
Higher Secondary Certificate, General Studies
Grade: 7.8 CGPA
Completed Class XII with a CGPA of 7.8.
Kotak Salesian School
Indian Certificate of Secondary Education, General Studies
Grade: 74%
Completed Class X (ICSE) with 74%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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