Open to opportunities

Ron Alexander

@ronalexander

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Senior Warranty Executive streamlining automotive warranty claims with compliance rigor and technical documentation.

India

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What I'm looking for

I’m looking for a role where I can own end-to-end warranty claims, maintain strict documentation accuracy, and ensure compliance with automotive standards—while improving dealer–manufacturer coordination and delivering fast, high-quality customer outcomes.

I’m a results-oriented Senior Warranty Executive with 3 years of comprehensive experience at authorized TATA Motors dealerships. I’m focused on streamlining warranty claim processes, strengthening dealer–manufacturer relations, and maximizing claim recovery through meticulous technical documentation and compliance auditing.

In my current role, I lead and oversee automotive warranty programs to align with industry standards, company objectives, and regulatory requirements. I manage the end-to-end warranty claims cycle—from submission to resolution—so claims are accurate, efficient, and customer-focused, while maintaining proper documentation and daily reporting.

Earlier, I consistently maintained high standards by achieving 100% timely submission of warranty claims within TATA Motors timelines and sustaining a 98% or higher claim approval rate across two dealerships through 100% documentation accuracy. I also bring a technical mindset for analyzing automotive components and systems to identify root causes, supported by tools such as Siebel EV & PV, Nextgen EV & PV, RMS, CRMDMS, and MS Office.

Experience

Work history, roles, and key accomplishments

Senior Warranty Executive

LuxonTata

Jun 2024 - Jun 2026 (2 years)

Led and oversaw automotive warranty programs, managing end-to-end warranty claims from submission to resolution. Ensured compliance with regulatory standards and maintained accurate documentation and daily warranty claim reports.

Warranty Claims Processing Technical Documentation Compliance Auditing Root Cause Analysis Customer Satisfaction Siebel EV & PV Nextgen EV & PV RMS MS Office Regulatory Compliance

Warranty Executive

Kallingal Tata

Jun 2023 - Jun 2024 (1 year)

Managed end-to-end warranty claims from submission to resolution, ensuring accuracy, efficiency, and customer satisfaction. Resolved warranty-related enquiries and complaints and maintained proper documentation with daily reporting to higher authorities.

Warranty Claims Processing Complaint Resolution Technical Support Documentation Management Siebel EV & PV Nextgen EV & PV RMS MS Office

Office Administrator

SSquared Architects Pvt. Ltd

Aug 2021 - Jun 2023 (1 year 10 months)

Organized office operations by scheduling meetings and appointments, monitoring supplies, and maintaining accurate records and databases. Handled client queries via emails and supported recruitment activities by managing employee records and documentation.

Office Administration Scheduling Record keeping Database Management Client Coordination Recruitment support Documentation

Junior Engineer

Global Sources General Contracting Co.Ltd

Feb 2019 - Jul 2021 (2 years 5 months)

Ensured work was performed according to permit conditions and that the original scope of work was not changed. Briefed the work crew, maintained compliance with quality requirements, reported work completion/permit expiry, and ensured the site was kept clean and tidy.

Permitting Quality & Compliance Safety Housekeeping Technical Reporting