Open to opportunities

Viktoriia Demchenko

@viktoriiademchenko

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Data analyst and team lead focused on customer insights and process improvement.

Poland

Message

What I'm looking for

I seek a role that fosters collaboration and allows me to leverage data for impactful decision-making.

I am a dedicated data analyst and team lead with extensive experience in analyzing customer behavior and improving internal processes. At the International Speech Therapy School, I lead a team of over 30 specialists, focusing on customer churn analysis and providing actionable insights to enhance engagement. My role involves creating detailed reports and dashboards that visualize key performance indicators, ensuring our strategies are data-driven.

Previously, I worked as a Project Assistant with the IOM-UN Migration in Poland, where I coordinated data management efforts to assess refugee needs. My analytical skills allowed me to establish effective communication channels with local authorities and humanitarian organizations, facilitating strategic planning based on data insights. I am passionate about using data to drive meaningful change and improve processes.

Experience

Work history, roles, and key accomplishments

Current

Team Lead & Process Analyst

Current

International Speechtherapy School "Govorika"

Feb 2025 - Present (4 months)

Analyzed customer base with a focus on churn, collecting and processing data to identify patterns and prepare actionable recommendations. Created regular reports and built dashboards to visualize key metrics, continuously improving internal processes based on analytical findings. Managed a team of over 30 specialists, ensuring compliance with internal regulations and quality standards.

Data Processing Reporting Dashboarding KPI Tracking Process Improvement Team Management Data Visualization

Project Assistant (Data & Research Unit)

IOM - UN Migration

Jun 2024 - Nov 2024 (5 months)

Collected, processed, and analyzed data to assess refugee needs and support programs, establishing communication channels with local authorities and humanitarian organizations. Oversaw a project in Poland addressing the refugee situation, serving as the foundation for future strategic planning. Insights were utilized by IOM, UN agencies, and governments for program adjustments.

Project Coordination Data Management Data Analysis Refugee Needs Assessment Communication Stakeholder Engagement Training Delivery

Data & Research Enumerator

IOM - UN Migration

Aug 2022 - Jun 2024 (1 year 10 months)

Identified reliable sources and key informants to collect relevant information, conducting data and research surveys. Maintained regular communication with humanitarian and government partners, as well as the displaced community. Developed and delivered training sessions on survey methodology for migrants and shelter coordinators.