At Staples Canada, I manage the lifecycle and roadmap for an in-house iOS & Android store-operations app covering inventory movement, price audits, cycle counting, and BOPIS fulfillment. The app's work has generated approximately 140,000 annual labor hours saved, equating to $2.7M in yearly savings.
I also led delivery of AI-enabled iOS features, including an AI helpdesk and personalized product recommendations. An AI-powered receipt-processing integration automated recognition workflows and reduced manual processing errors by 80%.
For POS modernization, I defined a roadmap across 300 Canadian stores that reduced average checkout time by 10% and support tickets by 50%. Previously, at Infosys Consulting, I worked on B2B platform integrations for Reckitt Benckiser and product backlog delivery for ULTA's PIM application.
