Vikas Muker
@vikasmuker
I resolve international customer and fraud issues while coordinating service operations and tutoring English learners.
IndiaWhat I'm looking for
I've supported global customers at IBM Daksh and American Express, progressing from customer care roles to Lead Fraud Analyst. I investigated high-risk fraudulent activity, resolved customer issues across voice and email, and collaborated with global teams to improve fraud strategies.
I'm now a Tier 4 Service Desk Co-Ordinator at Kyndryl Solutions, supporting operations, staff coordination, and digital customer service. I also teach TESOL and IELTS privately, bringing clear communication and empathy to foreign students.
Experience
Work history, roles, and key accomplishments
Coordinated service desk operations, managing staff and ensuring exceptional customer service.
TESOL and IELTS Tutor
Private Tutor
Aug 2017 - Jul 2025 (7 years 11 months)
Provided TESOL and IELTS tutoring to foreign students, focusing on English language proficiency.
Investigated and resolved high-risk fraudulent activity, collaborating with global teams to enhance fraud prevention strategies.
Provided customer service support across voice and email channels, resolving issues with empathy and efficiency.
Sr. Customer Care Professional
IBM Daksh
Oct 2009 - Oct 2010 (1 year)
Delivered senior-level customer care, managing complex customer interactions and ensuring satisfaction.
Customer Care
IBM Daksh
Jan 2005 - Dec 2006 (1 year 11 months)
Provided customer care support, handling inquiries and resolving issues for clients.
Education
Degrees, certifications, and relevant coursework
Australia-Vietnam School of Education
TESOL Certification, Teaching English to Speakers of Other Languages
2019 - 2019
Completed a TESOL Certification from the Australia-Vietnam School of Education in 2019.
Panjab University
Bachelor of Arts, Culinary and English Studies
Pursued a Bachelor of Arts with a focus on Culinary and English Studies at Panjab University, Chandigarh, graduating in 2004.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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