Vijay Singh

Delivered an enterprise-grade, end-to-end Loan Origination System (LOS) for Retail lending at a leading Indonesian Bank. Created BRDs, FRDs, user stories, and process flows, reducing loan processing TAT by 25%.

Modernized B2B vendor payment infrastructure by transitioning legacy manual check workflows to automated ACH electronic fund transfers. Conducted gap analysis across ACH and SWIFT payment rails, reducing processing times by 25%.

Led the launch of an international e-commerce platform for a jewellery brand, increasing online sales by 15% within six months. Authored BRDs, FRDs, API documentation, and RTM, reducing ambiguities by 30%.

Streamlined CRM workflows and follow-up processes, contributing to a 20–25% improvement in lead response efficiency and conversions through data-driven funnel analysis and process re-engineering.

Managed servicing and issue resolution for 80+ MSME clients, coordinating with internal teams to meet SLAs and support long-term client retention.

Currently pursuing the Generative AI Foundations Certificate, expected to complete in 2026.

Pursued an MBA in Marketing at MIT World Peace University in Pune, India, from 2017 to 2019.

Completed a Bachelor of Engineering in Electrical from Rungta College of Engineering & Technology in Bhilai, India, from 2011 to 2015.

Completed the Certified Business Analysis Professional (CBAP) preparation course, earning 35 PDU hours.

Completed the Agile Scrum Master certification, earning 24 PDU hours.

Completed PostgreSQL training through Simplilearn.

Earned the Tableau Desktop Certified Associate certification from Simplilearn.

Completed the ACH Payments course on Udemy.

Completed the BFSI – Banking & Insurance Operations Domain Certification on Udemy.