I've supported healthcare management platforms at Stratum Care Solutions and Nueplatform Solutions, translating client needs and business workflows into functional requirements, user stories, acceptance criteria, and process flows.
Across Assisted Living, Home Healthcare, and Transition Services, I analyze workflows spanning referrals, service planning, scheduling, EVV, billing and claims, analytics, audits, and EDI.
I work closely with stakeholders, clients, developers, and support teams to investigate production issues, identify gaps and business-rule inconsistencies, validate fixes, and drive business-focused resolutions.
I also support UAT, regression testing, release verification, and product usage analytics, using SQL, MongoDB, Microsoft Excel, Playwright, Cypress, and Claude AI to validate data and improve product decisions.

