At Draftkings, I monitor deposit and withdrawal performance and analyze customer feedback to find recurring payment issues. This work has helped improve payment success rates by 12%.
I troubleshoot payment-related customer issues with Product, Engineering, Risk, and Customer Experience teams. I’ve also automated CRM workflows, reducing manual support touchpoints by 30%, and maintain documentation of the deposit and withdrawal journey.
At Inmar Intelligence, I developed financial analysis and reporting tools using Excel and Oracle, contributing to annual labor savings of $5,000 and a 20% reduction in errors. I also led a migration of operational processes and data to Salesforce CPQ and Workday, improving workflow efficiency by 30% and reducing invoicing turnaround time by 40%.
At UMASS Memorial Medical Center, I built and managed databases in SQL, Oracle, and Excel to improve budget tracking and reduce reporting errors. I analyzed performance against budgets and identified variances that contributed to $250,000 in annual cost savings.
