Looking for a job

Victor Zeledon

@victorzeledon

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Customer service agent at ibex who supported U.S. customers and brings clinical experience from Hospital Bautista.

Nicaragua

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What I'm looking for

Stability

At ibex, I assisted customers from the United States with questions, concerns, and service needs, following established procedures and responding to each customer’s situation.

At Hospital Bautista, I assisted with patient care, medical procedures, and clinical evaluations. My rotations included Internal Medicine, Surgery, Pediatrics, OB/GYN, and Emergency Medicine.

I’ve also completed a Diploma in Diabetology at Universidad Centroamericana de Ciencias Empresariales (UCEM). I’m fluent in English and Spanish and have experience with medical documentation and data entry.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

IBEX

Apr 2025 - Aug 2026 (1 year 4 months)

Assisted customers from the United States with questions, concerns, and service needs. Followed established procedures and developed strong communication and problem-solving skills.

Customer Service Communication Skills Problem Solving Multitasking Empathy

Medical Intern

Hospital Bautista

Feb 2023 - Mar 2025 (2 years 1 month)

Assisted in patient care, medical procedures, and clinical evaluations. Completed rotations in Internal Medicine, Surgery, Pediatrics, OB/GYN, and Emergency Medicine.

Patient Care Medical Procedures Clinical Evaluation Communication Skills Empathy