Open to opportunities

Victoria Tembo

@victoriatembo

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Accomplished Onboarding and Transitions Specialist optimizing client experiences.

Zimbabwe

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What I'm looking for

I am looking for a role that allows me to leverage my expertise in client onboarding and compliance, while fostering a collaborative team environment that prioritizes client satisfaction and operational excellence.

I am an accomplished Onboarding and Transitions Specialist with a passion for optimizing client experiences and streamlining processes. Throughout my career, I have consistently led complex client onboarding initiatives, ensuring full regulatory compliance while driving operational efficiency. My ability to build strong relationships with stakeholders across multiple functions has been key to my success, allowing me to enhance client satisfaction and mitigate operational risks.

In my recent role at Columbia Threadneedle Investments, I conducted thorough reviews of client onboarding due diligence and KYC documents, achieving a high accuracy rate that minimized compliance risks. I thrive in environments that require meticulous attention to detail and big-picture thinking, and I take pride in my hands-on approach to problem-solving. I am proactive and solutions-focused, always seeking to refine strategies to achieve better outcomes for both clients and the business.

What excites me most is the opportunity to work with diverse teams and tackle challenges head-on. I am deeply passionate about ensuring every client’s journey is seamless, compliant, and aligned with our business objectives. I continuously strive to contribute to ongoing process improvements and service enhancements, leveraging my expertise to deliver tangible results.

Experience

Work history, roles, and key accomplishments

Onboarding & Transitions Specialist

Columbia Threadneedle Investments

Feb 2023 - Jun 2023 (4 months)

Conducted thorough reviews of LDI Pooled client onboarding due diligence and KYC documents, ensuring compliance with internal and external regulations. Streamlined client data processing into the Client Service Allocation system, successfully creating client accounts and investment portfolios.

KYC AML OFAC Risk Management Onboarding Data Processing Process Improvement

Planning & EMEA Oversight Compliance - AVP

MUFG

May 2022 - Jan 2023 (8 months)

Enhanced Global Compliance Governance across the region by implementing global initiatives and ensuring uniform application of compliance practices. Monitored and supervised Compliance Departments to ensure effective operation of the Compliance Framework, identifying inefficiencies and recommending corrective actions.

Compliance Conflict Resolution Leadership Mentorship Data Management Stakeholder Engagement Risk Management

Team Leader AVP Business Support

Morgan Stanley

Apr 2020 - Apr 2022 (2 years)

Analyzed and managed compliance alerts related to OFAC, Red Flags, World Check, and sanctions, leading detailed investigations to ensure adherence to regulatory requirements. Provided exceptional leadership to junior team members through structured mentorship, comprehensive training programmes, and ongoing performance coaching.

OFAC Sanctions Leadership Mentorship Training Risk Mitigation

Support Specialist

Goldman Sachs International Bank (CIMD)

Jan 2019 - Dec 2020 (1 year 11 months)

Managed a diverse client base by building and maintaining strong relationships, driving a team-first environment that prioritized clear communication and collaboration. Expertly handled multiple communication channels, including phone, email, and live chat, to address client inquiries and resolve complaints.