Akbar Din

Managed the onboarding of applicants for various accounts and loans, completing KYB/C checks on external suppliers and brokers. Investigated and escalated cases according to internal CDD standards, performing Enhanced Due Diligence on high-risk entities and individuals.

Assisted High-Risk customers with their KYB/C online portal via Teams, telephone, and email communication. Managed client outreach cases spanning Corporate and SME clients, as well as Charities, Clubs, and Societies.

Analyzed member complaints, ensuring adherence to internal policies and regulatory guidelines. Collaborated with various departments to resolve complex issues and improve customer satisfaction.

Contributed to banking projects, providing essential resources and support for various initiatives. Assisted in the implementation of new processes and systems to enhance operational efficiency.

Performed end-to-end KYC/B analysis on new-onboardings, remediation, and periodic reviews of various risk entities. Conducted screening checks using third-party tools to identify Sanctions, PEPs, and Adverse Media.

Reviewed and investigated KYC documentation for missing customer accounts as part of a bank-wide service failure remediation. Performed EDD investigations on individuals with higher risk profiles.

Analyzed financial transactions and customer data to identify and mitigate potential money laundering risks. Ensured compliance with anti-money laundering regulations and internal policies.

Managed client relationships and provided comprehensive support for banking services. Assisted clients with inquiries, resolved issues, and ensured a high level of customer satisfaction.

Completed A Levels in Business Studies, Accounts, ICT, and Media Studies at Halesowen College. Focused on foundational knowledge in these subjects.

Grade: 13 A-C grades

Achieved 13 A-C grades in GCSEs at Langley High School. Key subjects included Mathematics, English, and Science (double award).