Open to opportunities

Victoria Balbuena

@victoriabalbuena

Account Manager and Client Success & Digital Marketing specialist in content and improving engagement through data-driven performance.

Dominican Republic

Message

What I'm looking for

I’m looking for a client-focused role where I can own outcomes—retention & growth—using performance tracking, structured workflows, and clear stakeholder communication. I want to help teams deliver consistent results and strengthen customer experience through data-backed campaigns.

I’m an Account Manager focused on Client Success & Digital Marketing, combining customer experience, stakeholder communication, and performance tracking to drive retention & growth. I serve as a primary point of contact, ensuring consistent delivery while keeping clients clear through actionable reporting.

In my current role as Founder | Client Success Manager & Digital Marketing Specialist, I manage 3–5 active client accounts, increasing client engagement by up to 40% through optimized content strategies and performance tracking. I also implemented structured workflows to improve content consistency and delivery timelines, and I identify upsell opportunities that contribute to recurring monthly revenue growth.

Previously, I managed 70+ partner agencies and 80+ property owners as a Marketing & Social Media Manager, coordinating campaigns across internal teams and external stakeholders. At Hyatt Ziva & Hyatt Zilara Cap Cana, I handled 50+ customer interactions daily and improved response time, online reputation, and retention through structured communication processes.

Experience

Work history, roles, and key accomplishments

Current

Founder & Client Success Manager

Current

Victoria B Creative Studio

Dec 2025 - Present (4 months)

Managed 3–5 active client accounts as the primary point of contact, ensuring consistent delivery. Increased client engagement by up to 40% through optimized content strategies and performance tracking, and identified upsell opportunities to grow recurring monthly revenue.

Client Relationship Management Customer Success Account Management Digital Marketing Content Strategy Performance Tracking Data Analysis Upsell

Marketing & Social Media Manager

Volalto Group

Jul 2024 - Dec 2025 (1 year 5 months)

Supported the CEO by coordinating relationships with 70+ partner agencies and 80+ property owners to ensure aligned and timely campaign execution. Drove up to an 80% increase in brand visibility and improved engagement rates by ~30–50% through strategic content and KPI reporting.

Social Media Management Stakeholder Management Content Planning KPIs Data Analysis Campaign Coordination Meta Ads Google Ads Hootsuite Metricool

Community & Customer Care Manager

Hyatt Ziva & Hyatt Zilara Cap Cana

Dec 2019 - Apr 2024 (4 years 4 months)

Managed high-volume customer communications, handling 50+ interactions daily across digital platforms and resolving complex guest issues with high satisfaction. Contributed to +80% brand visibility and +90% audience engagement growth while improving response time and customer satisfaction through structured communication processes.

Community Management Customer Support Customer Care Reputation Management Communication Process Improvement Time Management