Victoria Ajala
@victoriaajala
Customer service professional at Kimberly Ryan, handling payments, refunds, and customer complaints.
NigeriaWhat I'm looking for
At Kimberly Ryan, I processed payments, returns, and refunds while maintaining clear customer records.
I handled customer feedback, concerns, and complaints with patience and professionalism.
I communicated with customers by phone and email to resolve issues, and managed stressful situations and emergencies calmly.
I also used fast, accurate typing to update records and prepare correspondence. I'm seeking a remote role where I can bring accuracy, speed, and customer-first support.
Experience
Work history, roles, and key accomplishments
Service Executive
Kimberly Ryan
Jan 2022 - Jan 2026 (4 years)
Processed payments, returns, and refunds accurately while maintaining clear customer records. Handled customer feedback, concerns, and complaints with patience and professionalism, and communicated effectively via phone and email to resolve issues promptly.
Education
Degrees, certifications, and relevant coursework
National Youth Service Corps
NYSC, Service
2020 - 2021
Completed the National Youth Service Corps program from 2020 to 2021.
Ignatius Ajuru University of Education
B.A.Ed, Education
2015 - 2019
Pursued a Bachelor of Arts in Education from 2015 to 2019.
Jireh's Secondary School
WAEC, General Studies
Completed secondary education and obtained the West African Examinations Council (WAEC) certificate in 2015.
Army Children School
FSLC, Primary Education
2005 - 2008
Completed primary education and obtained the First School Leaving Certificate (FSLC) from 2005 to 2008.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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