Looking for a job

Victor Gonçalves

@victorgonalves

Message

I improve global operations, customer retention, and data-driven process performance.

Portugal

Message

What I'm looking for

I'm looking for an operations or customer success role where I can improve processes, analyze performance data, strengthen customer outcomes, and contribute to international teams.

At TikTok, I conduct content moderation, uphold policy and quality standards, and analyze operational performance to identify process improvements.

I support localization across international markets and deliver reports and data-driven insights that inform operational decisions.

Previously at Teleperformance, I managed retention initiatives designed to reduce churn, improve customer satisfaction, and strengthen business outcomes through client negotiation and tailored recommendations.

My background spans customer success, business development, lead generation, CRM reporting, and International Relations, alongside ongoing specialization in Systems Analysis and Development.

Experience

Work history, roles, and key accomplishments

Current

Global Operations Expert

Current

TikTok

Aug 2024 - Present (2 years 1 month)

Conduct content moderation activities while ensuring policy compliance and quality standards. Analyze operational performance metrics and support localization initiatives across international markets.

Content Moderation Policy Compliance Data Analysis Process Improvement Reporting Localization

Retention Manager

Teleperformance

Jul 2022 - Jul 2024 (2 years)

Managed customer retention initiatives focused on reducing churn and increasing customer satisfaction. Negotiated solutions between clients and the company to improve customer experience and business outcomes.

Customer Retention Customer Success Negotiation Upselling Business Development Stakeholder Management Data Analysis