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Vibhore Gupta

@vibhoregupta

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Principal Product Manager at Sun Life Financial who launched Sun Ask, an Agentic AI platform for enterprise workflows.

India

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At Sun Life Financial, I pioneered Sun Ask, an enterprise-wide Agentic AI platform that uses Claude to automate complex workflows across Jira and ServiceNow. I also directed its RAG integration and AI guardrails for regulated financial services.

I led product strategy for an AWS-based contact center handling 7M+ annual interactions, reducing repeated calls by 20% through optimized self-service. Earlier, I owned EHR and Pharmacy roadmaps at Global Logic Technologies and worked on healthcare interoperability, prior authorization, and HIPAA-related standards.

Experience

Work history, roles, and key accomplishments

Current

Principal Consultant – Product Manager (AI & Contact Center)

Current

Sun Life Financial

Jun 2022 - Present (4 years 5 months)

Pioneered the 0-to-1 launch of an enterprise-wide Agentic AI platform using LLMs (Claude) to automate complex multi-step workflows. Led product strategy for an AWS-based contact center stack handling 7M+ annual interactions, reducing repeated calls by 20%.

GenAI Claude LLM Agentic Workflows RAG AI Governance AWS Amazon Connect Jira ServiceNow PII Masking Hallucination Mitigation Contact Center Product Strategy

Consultant / Product Owner

Global Logic Technologies

Aug 2020 - May 2022 (1 year 9 months)

Owned the roadmap for EHR and Pharmacy modules, integrating inventory management systems with high-fidelity UI/UX. Developed RFI/RFP strategies that secured high-value healthcare accounts.

Electronic Health Records (EHR)Pharmacy Product Roadmap UI UX RFI RFP Healthcare Inventory Management

Senior Business Analyst

Optum Global Solution

Oct 2018 - Jun 2019 (8 months)

Built an automated Prior Authorization tool for providers, reducing manual processing time through automated approval reporting. Assessed EHR modules for FHIR standards compliance and integrated FHIR APIs for secure data exchange.

Prior Authorizations FHIR Electronic Health Records (EHR)API Integration Healthcare Business Analysis

Senior Business Analyst

Spectramedix & Edifecs Technologies

Jan 2014 - Dec 2018 (4 years 11 months)

Developed eCQM portals for MIPS-based quality measures using EDI 837 claims. Led a critical ICD-9 to ICD-10 migration, redesigning EDI transactions under HIPAA 5010 versions with zero downtime.

ECQMs MIPS EDI 837 ICD 9 ICD 10 5010 Compliance Healthcare Compliance