Open to opportunities

Veronica User

@veronicauser2

Message

Business support and data operations specialist focused on clean data, governance, and actionable reporting.

Kenya

Message

What I'm looking for

I seek hands-on roles where I can manage and govern data, build repeatable workflows, support cross-functional teams, and produce clear reports in an organised, collaborative environment.

I am a highly organised Business Support and Data Operations professional with proven experience in content management, data processing, and administrative support. I specialise in transforming raw datasets into structured, governance-compliant spreadsheets and dashboards that enable faster decision-making.

My strengths include advanced Excel and Google Sheets skills, basic SQL querying, Power BI familiarisation, and designing repeatable workflows and documentation standards. I have improved information workflows and content storage systems across operations roles, producing clear reports and visual trends under tight deadlines.

I bring a collaborative, detail-oriented approach to supporting cross-functional teams and ensuring data integrity, confidentiality, and process optimisation. I am passionate about efficient systems, data governance, and creating reliable information assets that drive better business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Executive Virtual Assistant

Current

Internship

Oct 2024 - Present (1 year 1 month)

Support data and content management tasks by updating records, formatting documents, maintaining files, and assisting with process documentation and basic reporting.

Data Management Document Formatting Reporting File Organization Administrative Support Invoicing

Current

Data Analyst

Current

Freelance

Aug 2024 - Present (1 year 3 months)

Process, clean and prepare raw datasets using Excel, Google Sheets, and basic SQL to produce structured dashboards and summaries that enable quick, informed decisions for clients.

Excel Google Sheets SQL Data Cleaning Dashboarding Data Validation Documentation Reporting

Administrative Assistant

Waridi Spa

Jan 2020 - Dec 2024 (4 years 11 months)

Managed operational and client data, implemented organized content storage and retrieval structures, and produced business reports and visual trends to support faster decision-making.

Data Management Excel Reporting Documentation Process Improvement Confidentiality Administrative Support

Customer Assistant

Print Shop

Jan 2015 - Dec 2020 (5 years 11 months)

Managed customer orders, product information, and store documentation while improving information flow and store organisation to enhance customer experience and repeat business.

Customer Service Order Management Documentation Process Improvement Client Relations Communication Attention To Detail

Education

Degrees, certifications, and relevant coursework

Dedan Kimathi University of Technology

Bachelor of Science, Purchasing and Supplies Management

Grade: Second Class Honors

Bachelor of Science in Purchasing and Supplies Management awarded with Second Class Honors in 2015, covering supply chain, procurement, and inventory management principles.