veronica muriithi

I am a client services and financial operations professional with over a decade of experience supporting insurance, corporate actions, and customer service environments. I deliver accurate end-to-end process coordination, reconciliations, reporting, and compliance support while managing client escalations and stakeholder communication.

In roles ranging from Claims Executive to Senior Officer — Corporate Actions and Special Projects Supervisor, I have led high-volume operational programs, reconciled complex payment files, prepared audit-ready documentation, and produced management reports. I’ve trained and supervised teams, served as relationship manager for key clients, and acted as a primary point of contact for escalations.

I am known for reliability, clear communication, and process improvement—having led register construction for a major bank private placement, reduced operational costs through an efficiency initiative, and consistently been selected as team lead on high-impact projects. I am comfortable working independently, remotely, and with cross-functional stakeholders.