Verah Nzisa

Resolving customer complaints and issues in a timely manner, analyzing customer feedback and data to identify trends and insights, and developing and implementing solutions to improve customer satisfaction. Collaborating with cross-functional teams to drive customer-centric initiatives and generating reports for stakeholders.

Managed the system handover process from point of sale to making customers active on the company's database. Supported product introductions, price changes, application updates, and contract updates, and coordinated with internal teams to resolve customer issues.

Contacted potential customers by phone or email to introduce company products and set up appointments with the sales team. Followed up with existing customers to promote new products, upsell or cross-sell, and maintained customer relationships.

Pursued a Bachelor of Business Management and Information Technology from 2007 to 2010.