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Venkat Chinnamsetty

@venkatchinnamsetty

Senior Site Reliability Engineer at Tata Consultancy Services who cut incidents by 30% and achieved 99.99% uptime.

At Tata Consultancy Services, I implemented proactive monitoring and alerting with Splunk AHM, reducing incidents by 30% and achieving 99.99% uptime for critical applications and infrastructure.

I worked with regional leads to streamline processes, decreasing MTTR for critical incidents by 50%. I also managed the Virtual Computing Platform project and supported releases that increased customer satisfaction by 20%.

Earlier at Tata Consultancy Services, I administered Kubernetes, MapR, Hadoop, and Cloudera environments, and designed Splunk dashboards and reports. My experience also includes IT infrastructure management and technical support at Tata Consultancy Services and Sutherland Global Services Pvt Ltd.

Experience

Work history, roles, and key accomplishments

Current

Senior Site Reliability Engineer

Current

Tata Consultancy Services

Nov 2019 - Present (7 years)

Implemented proactive monitoring and alerting systems via Splunk AHM, reducing incidents by 30% and ensuring 99.99% uptime for critical applications. Collaborated with regional leads to streamline processes, resulting in a 50% decrease in MTTR for critical incidents.

Splunk Kubernetes Incident Management Monitoring Alerting Team Leadership Stakeholder Communication Change Management Problem Solving Service Management

Site Reliability Engineer

Tata Consultancy Services

Feb 2018 - Nov 2019 (1 year 9 months)

Installed and configured MapR clusters and ecosystem components across Dev, Stage, and Production environments. Implemented CSI driver for Kubernetes containers, resolving volume mounting issues and improving app stability.

MAPR Kubernetes CSI Drivers Monitoring Logging Fluentd Collectd OpenTSDB Elasticsearch Grafana Kibana Disaster Recovery Cluster Management Software

Big Data/Hadoop Administrator

Tata Consultancy Services

Nov 2016 - Feb 2018 (1 year 3 months)

Installed CDH 5.11.0 cluster and utilized Big Data technology to upgrade clusters and enable HA, improving data processing speed and cost optimization. Configured, administered, and monitored Hadoop components to ensure optimal performance.

Hadoop CDH Impala Hive Oozie Sqoop MySQL HTML CSS Big Data Cluster Management Software Data Processing

Big Data Administrator

Tata Consultancy Services

Jun 2015 - Oct 2016 (1 year 4 months)

Configured Hadoop cluster and installed necessary components to support data processing capabilities. Designed and implemented dashboards and reports in Splunk to visualize data insights for stakeholders.

Hadoop HDFS Sqoop Shell Scripting Splunk Data Modeling Dashboarding Reports Big Data Center Of Excellence

IT Infrastructure Manager

Tata Consultancy Services

Nov 2013 - May 2015 (1 year 6 months)

Led project for internal IT infrastructure services within shared services group, enhancing service delivery and operational efficiency. Monitored lifecycle of IT assets and ensured compliance with software and hardware license agreements.

IT Infrastructure Asset Management CMDB Change Management Configuration Audits Software License Management IT Support Compliance

IT Support Specialist

Tata Consultancy Services

Mar 2011 - Oct 2013 (2 years 7 months)

Resolved Blackberry activation and email setup issues, restoring user access. Implemented McAfee Endpoint Encryption on end-user laptops to protect data.

Blackberry Email Setup McAfee Endpoint Encryption McAfee EPO SSH data recovery SafeBoot WinTech IT Support Help Desk

Senior Technical Support Executive

Sutherland Global Services Pvt Ltd.

Feb 2009 - Feb 2011 (2 years)

Managed inbound and outbound calls to address customer inquiries and resolve issues. Diagnosed and resolved issues with various Norton programs to enhance user experience.

Technical Support Customer Service Norton Remote Control Troubleshooting Network Elements Business Process Management