At ServiceNow, I led GenAI integration in the dashboard builder, enabling users to create analytics content through conversational and prompt-based interactions. I also contributed to accessibility initiatives and migration programs across enterprise analytics products.
At Haslle, I led UX strategy and product design for a fintech SaaS platform, improving customer onboarding and user engagement. I created design flows for mobile and web applications, informed by research into user pain points.
Earlier, I directed UX activities for the blu.com e-commerce platform at Imperial Brands PLC (EX: Fontem Ventures), and delivered more than 100 user journeys for a commercial banking client at Intellect Design Arena, iGTB. My work has also included UX and visual design for Papertrell at Trellisys.net and end-to-end UX initiatives at Capgemini.

