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@vedprakash2
I am a technical support engineer with QA and system-engineering experience.
I am a technical support engineer and QA-focused system engineer with hands-on experience across IT support and software testing.
I currently work as a Senior Technical Support Engineer (since Nov 2021), previously served as a System Engineer and completed a software internship contributing to a Reservation System built with PHP, WAMP, jQuery, and MySQL.
I have strong knowledge of SDLC, STLC and the Defect Life Cycle, and I routinely create test plans, traceability matrices, and review and execute test cases for functional, integration, and system testing. I am also proficient with SQL, MS-SQL Server, MySQL, C, C++, Java, HTML, Windows and Linux environments.
I am motivated to join a team where I can troubleshoot complex systems, improve product quality through disciplined testing, and grow by taking on greater responsibility and learning opportunities.
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Work history, roles, and key accomplishments
Maple PC & Peripheral Pvt. Ltd.
Nov 2021 - Present (4 years)
Provide technical support and troubleshooting for PC and peripheral hardware and software, resolving customer issues and maintaining service quality.
NKCPL
May 2016 - Nov 2017 (1 year 6 months)
Maintained and supported company systems, performed troubleshooting and deployments, and assisted with incident resolution to ensure system availability.
Degrees, certifications, and relevant coursework
Master of Computer Applications, Computer Applications
Grade: 73.60%
Activities and societies: Academic projects: Quiz Competition; Citizen Card System.
Completed Master of Computer Applications with 73.60% from Rajiv Gandhi Proudyogiki Vishwavidyalaya in 2015.
Bachelor of Computer Applications, Computer Applications
Grade: 59.50%
Completed Bachelor of Computer Applications with 59.50% from Birla Institute of Technology, Mesra in 2013.
Higher Secondary Certificate, Higher Secondary
Grade: 56.80%
Completed Higher Secondary Certificate with 56.80% under the Jharkhand Academic Council in 2009.
Secondary School Certificate, Secondary Education
Grade: 74.04%
Completed Secondary School Certificate with 74.04% under the Jharkhand Academic Council in 2006.
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