ved prakash
@vedprakash2
I am a technical support engineer with QA and system-engineering experience.
IndiaWhat I'm looking for
I am a technical support engineer and QA-focused system engineer with hands-on experience across IT support and software testing.
I currently work as a Senior Technical Support Engineer (since Nov 2021), previously served as a System Engineer and completed a software internship contributing to a Reservation System built with PHP, WAMP, jQuery, and MySQL.
I have strong knowledge of SDLC, STLC and the Defect Life Cycle, and I routinely create test plans, traceability matrices, and review and execute test cases for functional, integration, and system testing. I am also proficient with SQL, MS-SQL Server, MySQL, C, C++, Java, HTML, Windows and Linux environments.
I am motivated to join a team where I can troubleshoot complex systems, improve product quality through disciplined testing, and grow by taking on greater responsibility and learning opportunities.
Experience
Work history, roles, and key accomplishments
Senior Technical Support Engineer
Maple PC & Peripheral Pvt. Ltd.
Nov 2021 - Present (3 years 11 months)
Provide technical support and troubleshooting for PC and peripheral hardware and software, resolving customer issues and maintaining service quality.
System Engineer
NKCPL
May 2016 - Nov 2017 (1 year 6 months)
Maintained and supported company systems, performed troubleshooting and deployments, and assisted with incident resolution to ensure system availability.
Education
Degrees, certifications, and relevant coursework
RVRajiv Gandhi Proudyogiki Vishwavidyalaya
Master of Computer Applications, Computer Applications
Grade: 73.60%
Activities and societies: Academic projects: Quiz Competition; Citizen Card System.
Completed Master of Computer Applications with 73.60% from Rajiv Gandhi Proudyogiki Vishwavidyalaya in 2015.
BMBirla Institute of Technology, Mesra
Bachelor of Computer Applications, Computer Applications
Grade: 59.50%
Completed Bachelor of Computer Applications with 59.50% from Birla Institute of Technology, Mesra in 2013.
Jharkhand Academic Council
Higher Secondary Certificate, Higher Secondary
Grade: 56.80%
Completed Higher Secondary Certificate with 56.80% under the Jharkhand Academic Council in 2009.
Jharkhand Academic Council
Secondary School Certificate, Secondary Education
Grade: 74.04%
Completed Secondary School Certificate with 74.04% under the Jharkhand Academic Council in 2006.
Availability
Location
IndiaAuthorized to work in
Job categories
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