Open to opportunities

Vanessa Tolentino

@vanessatolentino

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Dedicated professional with expertise in financial processing and administration.

Philippines

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What I'm looking for

I seek a role that allows me to utilize my skills in a supportive environment focused on growth and development.

I am a fast learner and a hardworking individual with a strong background in financial claims processing and administrative support. My experience includes working as a Financial Claims Processor at the PNP Headquarters, where I have honed my skills in billing and collections, ensuring accuracy and efficiency in all transactions.

Throughout my career, I have demonstrated my ability to adapt to various roles, including positions as a Billing and Collection Officer and Administrative Assistant. My educational background in Mass Communication from Far Eastern University has equipped me with excellent communication skills, which I leverage to foster positive relationships with colleagues and clients alike.

Experience

Work history, roles, and key accomplishments

Current

Financial Claims Processor

Current

PNP Headquarters

Mar 2018 - Present (7 years 4 months)

Processed and managed financial claims, ensuring accuracy and compliance with established protocols. Maintained detailed records and assisted in the resolution of discrepancies.

Data Entry Records Management Administrative Support Compliance

Billing and Collection Officer

Thermovar Pipes Sales and Management

Jan 2016 - Dec 2017 (1 year 11 months)

Managed billing cycles and collection efforts for outstanding accounts, contributing to improved cash flow. Communicated with clients to resolve billing inquiries and negotiate payment plans.

Billing Collections Accounts Receivable Customer Service Payment Processing Financial Reporting

Administrative Assistant

Ayala Property Management Corporation

Feb 2012 - Feb 2014 (2 years)

Provided comprehensive administrative support to management and staff, ensuring smooth daily operations. Managed office correspondence, scheduled appointments, and maintained organized filing systems.

Administrative Support Office Management Scheduling MS Word

Receptionist

Asia Tower Condominium Premium Security and Investigation Ag

Sep 2011 - Oct 2011 (1 month)

Managed front desk operations, greeting visitors and directing inquiries efficiently. Handled incoming calls and maintained a professional and welcoming environment.

Customer Service Communication

Cashier Trainee

Mercury Drug Corporation

Apr 2010 - Present (15 years 3 months)

Underwent training in cashiering operations, learning cash handling and point-of-sale system procedures. Assisted customers with transactions and maintained a clean checkout area.

Point of Sale Customer Service Inventory Management

On-the-Job Trainee

Mowelfund Film Institute

Mar 2008 - Present (17 years 4 months)

Participated in an on-the-job training program, gaining exposure to various aspects of film production. Assisted with research and production support for audio-visual projects.

Film Production Research Communication

Education

Degrees, certifications, and relevant coursework

Sto. Niño de Novaliches

High School Diploma, General Studies

Completed secondary education, gaining foundational knowledge across various academic subjects. Developed essential skills for further academic pursuits.

The Gentle Shepered School

Primary Education Certificate, General Studies

Completed primary education, building fundamental literacy and numeracy skills. Engaged in core curriculum subjects to establish a strong educational foundation.

Far Eastern University

Bachelor of Arts, Mass Communication

Activities and societies: Participated in 'Adventure' (Best Ad Work showcase) and IMAHE 2008 Awards (Best PR Works). Conducted research for 'MASKOM' audio-visual presentation and served as Light Director for 'Silab' (Independent Film) and Publicity Officer for 'A Knights Tale' (Theater Play). Member of Mass Communication Society and Student for Christ.

Completed a Bachelor of Arts in Mass Communication, focusing on various aspects of media and communication. Engaged in research and practical projects related to audio-visual presentations and public relations.