At Dexter, I onboard approximately 200–300 new e-commerce customers each month, helping them set up accounts and access platform features. I provide ongoing support after onboarding, resolving follow-up issues when branch or sales-representative support is delayed.
I troubleshoot account access, website navigation, and online ordering concerns, then document and escalate issues while coordinating resolutions across departments. I also test e-commerce workflows, reproduce reported problems, and share findings with internal teams.
At Dexter, I train colleagues on e-commerce systems, onboarding, and troubleshooting, and I was selected as a Dexter Ambassador to contribute ideas for sales growth, customer retention, and process improvements. Earlier, I supported customers at Dexter and Spring Venture Group with account questions, order concerns, and purchasing decisions.
