Open to opportunities

Vandana Grover

@vandanagrover

Primary Teacher at Presidium School who planned classroom activities, prepared student worksheets, and organized school events.

India

Message

What I'm looking for

I'm seeking a challenging opportunity in a dynamic, professional environment that supports skill development and lets me contribute to organizational goals.

At Presidium School, I planned curricular and co-curricular activities for students, prepared weekly and monthly planners, and created worksheets for class and home assignments.

I also prepared student report cards and observation information, participated in staff training, and organized parent-teacher meetings and school events. Earlier, I handled customer queries at Macmillan Publishing Services and coded documents at IDS Infotech Limited.

Experience

Work history, roles, and key accomplishments

Primary Teacher

Presidium School

Apr 2012 - Feb 2025 (12 years 10 months)

Planned and organized individual and group activities, prepared weekly and monthly planners, and created worksheets for students. Provided grades, prepared report cards, and organized parent-teacher meetings and events.

Classroom Management Lesson Planning Student Assessment Event Organization Communication Skills

Senior Customer Care Executive

Macmillan Publishing Services

Aug 2007 - Oct 2011 (4 years 2 months)

Handled customer queries via email, generated allocation reports, and managed escalations. Performed quality checks and maintained monthly productivity reports.

Customer Support Email Handling Escalation Management Quality Assurance Reporting

Customer Care Executive

Citibank, N.A.

Aug 2005 - Feb 2006 (6 months)

Handled customer queries over phone regarding credit cards and personal loans, ensuring satisfaction through end-to-end resolution. Maintained monthly reports of customer satisfaction surveys and generated leads for personal loans.

Customer Support Phone Support Credit Cards Personal Loans Lead Generation Reporting

Customer Care Executive

Wipro Spectramind

Aug 2004 - Apr 2005 (8 months)

Handled customer queries over phone related to the process and ensured customer satisfaction.

Customer Support Phone Support Customer Satisfaction

Document Coding and Logical Compositioning Specialist

IDS Infotech Limited

Aug 2003 - Jul 2004 (11 months)

Reviewed and analyzed documents to extract relevant data, applied appropriate codes, and ensured data accuracy. Conducted quality checks and entered coded data into electronic document management systems.

Document Encoding Data Extraction Quality Assurance EDMS Attention To Detail