KPkanika pandey
@kanikapandey1
Dedicated teacher and data entry professional with diverse experience.
IndiaWhat I'm looking for
With over a decade of experience in education and customer service, I have honed my skills in teaching, data management, and client relations. My journey began as a home tutor, where I successfully taught English, Hindi, Telugu, and social science to students from grades 1 to 8. This role ignited my passion for education and helping students achieve their academic goals.
Transitioning into the corporate world, I worked as a data entry operator at Ranbaxy, where I played a crucial role in digitizing sales and inventory data. My attention to detail and commitment to accuracy ensured that data was meticulously verified and entered. Additionally, my experience as a Customer Relationship Executive at Epicenter Technologies allowed me to develop strong communication skills while assisting customers with their technical issues, ensuring their satisfaction and loyalty.
Currently pursuing my B.Com degree, I am eager to further enhance my skills and contribute to a reputable organization. I am particularly interested in roles that allow me to leverage my teaching background and customer service experience to make a positive impact.
Experience
Work history, roles, and key accomplishments
Sales Associate
Tresmode
Working as a sales associate. Responsible for assisting customers and driving sales.
Smart Class Coordinator
Educomp Solutions Ltd
Oct 2014 - Present (10 years 9 months)
Installed and updated Smart Class Software at client sites and conducted training sessions for teaching staff on its use. Coordinated with teachers, students, and parents to optimize software usage and improve effectiveness, while also maintaining and record-keeping for projectors and PCs.
Customer Relationship Executive
Epicenter Technologies Pvt. Ltd
Mar 2014 - Present (11 years 4 months)
Handled post-sales processes for LG electronics, registering customer grievances and providing first-level solutions for user assistance issues. Escalated faulty device repair problems for in-warranty devices and tracked responses, while managing infuriated customers awaiting technical assistance with a calm and polite tone.
Teacher
Rising Starz Academy
Oct 2013 - Present (11 years 9 months)
Worked as an English and Mathematics Teacher for students in 3rd to 5th standard. Conducted and invigilated exams and tests within the institute.
Data Entry Operator
Ranbaxy
Jan 2010 - Present (15 years 6 months)
Worked as a data entry operator to digitize sales and inventory data for Ranbaxy's distribution system. Fed data from customer satisfaction survey forms into Excel sheets and performed first-level data verification.
Teacher
Home Tuition
Jan 2005 - Present (20 years 6 months)
Conducted home tuitions for a batch of approximately 35 students. Taught English, Hindi, Telugu, and social science to students from 1st to 8th standard.
Fashion Consultant
Beverly Hills Polo Club
Worked as a fashion consultant for six months. Assisted customers with fashion advice and product selection.
Education
Degrees, certifications, and relevant coursework
Mumbai University
B.Com, Commerce
Currently pursuing a Bachelor of Commerce degree from Mumbai University. Developing foundational knowledge in business and commerce.
Andhra Pradesh State Board
SSC, General Studies
Grade: 69.76
Completed secondary school education under the Andhra Pradesh State Board. Achieved a commendable score of 69.76%.
Maharashtra State Board
HSC, General Studies
Grade: 55.17
Completed higher secondary school education under the Maharashtra State Board. Achieved a score of 55.17%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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