gramoz krasniqi

Provided Tier 1 and Tier 2 technical support to B2B and B2C customers and developers integrating fintech products, including APIs for airtime, gift cards, digital payments, and financial services. Investigated API, webhook, and integration issues, analyzed logs and transaction records, and managed high-volume tickets through HubSpot and Jira.

Provided Tier 1–2 support for an IoT-based supply-chain visibility platform, including real-time shipment tracking, sensor data, cloud features, and API integrations. Troubleshot REST APIs, webhooks, authentication, data synchronization, and used AWS CloudWatch and Athena for log monitoring and incident investigation.

Designed, configured, and maintained enterprise network infrastructure to support availability, performance, and reliability. Managed TCP/IP, DNS, DHCP, VLANs, routing, switching, VPNs, and firewall configurations, and administered Linux systems with Bash scripting.

Assisted the DevOps team with routine infrastructure, application deployment, and environment support tasks. Supported CI/CD workflows, worked with Linux environments and Docker-based applications, and helped review system logs and monitoring information.

Pursuing a Master of Science in Computer Science, expected to complete in the final year.

Bachelor of Science in Computer Science from the University for Business and Technology.

Completed training as a Linux Administrator.

Completed training in AWS Technical and Security Essentials.