Valeria Ochoa

At Concentrix, I managed orders, customer account changes, returns, and follow-ups using SAP. I also supported customers by phone, email, and chat.

I resolved inquiries, incidents, and complaints, and updated and validated information in company systems. My work included quality control of administrative and operational processes.

At Revel, I analyzed customer documentation and financial information using HubSpot and internal platforms. I assessed credit applications and helped detect and prevent potential fraud.

At Laboratorio Lace S.A., I supported patients with appointments and administrative coordination, and handled medical billing and authorization documentation. I’m interested in bringing my customer service and administrative support experience to a role focused on a quality customer experience and effective processes.