cecilia irall
@ceciliairall
Virtual assistant at Horizon Home Realty who qualified real estate leads and tracked client follow-ups in a CRM.
ArgentinaWhat I'm looking for
At Horizon Home Realty, I handled calls, WhatsApp messages, and other inquiries from people interested in renting or buying. I qualified leads, recorded and updated client details in the CRM, and passed opportunities to the sales team.
At Complejo Turístico El Remanso, I managed reservations, inquiries, payments, and operational coordination. Earlier, at Ministerio de Trabajo de la Nación, I handled case files and documents, assisted the public, and followed up on administrative procedures.
Experience
Work history, roles, and key accomplishments
Administración y Reservas
Complejo Turístico El Remanso
May 2017 - Sep 2026 (9 years 4 months)
Managed reservations, inquiries, payments, and operational coordination. Handled guest follow-up, incident resolution, and supplier coordination via digital channels.
Asistente Remota / Customer Support
Horizon Home Realty
Jan 2026 - Aug 2026 (7 months)
Provided remote customer support and lead qualification via calls, WhatsApp, and messaging. Managed CRM updates and supported Spanish-speaking clients with basic English interactions.
Inspectora Administrativa / Atención al Ciudadano
Ministerio de Trabajo de la Nación
Jun 2004 - Sep 2017 (13 years 3 months)
Managed case files and documentation, provided public assistance and orientation, and followed up on procedures. Performed administrative tasks related to labor affairs and supported authorities.
Telemarketing / Ventas y Cobranzas
Mano Emergencias Médicas
Jan 1999 - Sep 2004 (5 years 8 months)
Conducted cold calls to sell medical emergency plans and provided commercial customer service. Managed debt collection, negotiated payment plans, and followed up on collections and account regularization.
Education
Degrees, certifications, and relevant coursework
APASER Entre Ríos
Curso Aspirante a Productor Asesor de Seguros (PAS), Insurance
2026 -
Ongoing course to become an insurance advisor, starting November 2026, with a duration of 10 months.
Capacitarte
Asesor Inmobiliario, Real Estate
Completed course as a real estate advisor.
Instituto CIEC
Acompañante Terapéutico, Therapeutic Support
Completed course as a therapeutic companion.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Salary expectations
Job categories
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