Open to opportunities

Valentina de los Santos

@valentinadelossantos

Message

I drive luxury fashion sales, e-commerce, client experience, and operations.

Mexico

Message

What I'm looking for

I'm looking to apply luxury fashion, e-commerce, clienteling, data analysis, and AI-assisted workflow skills in a fashion, retail, or digital commerce role with opportunities to improve customer experience and commercial operations.

I manage luxury sales, client relationships, e-commerce, and operations for Mexican fashion brands, including Mitu Calzado, Campillo, and Varon.

I coordinate direct and online sales, clienteling, payment follow-up, order management, Tienda Nube operations, and made-to-order production logistics for national and international clients.

I also support PR, press, stylist relations, sample loans, e-commerce productions, and data-informed commercial decisions using sales metrics, CRM insights, Shopify, Google Analytics, Excel, and Google Sheets.

Experience

Work history, roles, and key accomplishments

Current

Operations & PR Support

Current

Mitu Calzado - Campillo/Varon

Jan 2025 - Present (1 year 8 months)

Supported marketing, PR, and press activities, including relationships with fashion stylists, editorial contacts, and media. Coordinated fashion sample loans for editorial and styling purposes, managing communication, product availability, logistics, and follow-up.

PR Presse Sample Loan Coordination Logistics Marketing Support

Current

Sales, E-Commerce & Client Experience Coordinator

Current

Mitu Calzado - Campillo/Varon

Jan 2025 - Present (1 year 8 months)

Managed luxury sales and client relationships for a Mexican fashion brand, providing personalized service to high-value national and international clients. Responsible for direct sales, payment follow-up, order management, and client communication, with a focus on relationship building and customer experience.

Luxury Sales Customer Relationship Management Order Management Customer Experience Sales Analysis Data Analysis

Fashion Brand Store Manager & Logistics

Mitu Calzado - Campillo/Varon

Jan 2024 - Dec 2025 (1 year 11 months)

Managed day-to-day retail operations, overseeing sales, personalized customer service, inventory control, and logistics while maintaining operational efficiency and brand standards. Developed expertise in client relationship management and supported the overall customer experience.

Retail Operations Inventory Control Logistics Customer Service Customer Relationship Management Sales

Education

Degrees, certifications, and relevant coursework

My Fashion Academy

Fashion Director & Fashion Business Degree, Fashion Business

2023 - 2025

Fashion Director and Fashion Business degree with a multidisciplinary foundation across fashion production, events, campaigns, international trends, marketing, styling, and business.