At Capgemini, I developed Python and PowerShell infrastructure automation scripts using Microsoft Graph API, reducing manual provisioning time by 40% and human-induced errors by over 95%. I also deployed an agentic AI chatbot on Azure AI that automated over 30% of L1 and L2 support ticket resolution.
On my AgenticAI IT Assistant project, I integrated a LangGraph multi-agent framework with Azure AD, Azure Key Vault, Microsoft Graph API, and ServiceNow API to automate Tier-1 infrastructure support. The project reduced MTTR by over 70% and saved 15+ engineering hours per week.
