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Vaibhav Kumar Ojha

@vaibhavojha

Message

I resolve AI-product issues, test critical features, and improve support workflows.

India

Message

At Memorae AI, I handle 250+ customer tickets each week, resolve AI-product issues and escalations, and help improve product reliability alongside Support, QA, and Engineering.

I develop P0 test cases for critical features and launches, analyze application logs, raise actionable JIRA tickets, and create automation scripts to improve support workflows.

My work also includes climate and disaster-data analysis using MySQL, QGIS, and Python, from heat-wave policy research to flood-prone-zone mapping.

Experience

Work history, roles, and key accomplishments

Current

TechOps Engineer

Current

Memorae AI

Jul 2026 - Present (3 months)

Handles 250+ customer tickets per week, resolving AI-product issues and 40–50 customer escalations. Develops and executes 100+ P0 test cases for critical features and new product launches.

Jira Manual Testing Test Case Development Log Analysis Troubleshooting Customer Support AI Product Testing Automation Scripting

Climate Action & Disaster Management Fellow

Civic Data Lab

Aug 2025 - Oct 2025 (2 months)

Analyzed climate and heat-wave datasets using MySQL, including data cleaning, aggregation, and trend analysis. Developed data-driven insights on heat stress, vulnerability, and climate risks for policy research.

MySQL Data Analysis Data Cleaning Trend Analysis Policy Research Stakeholder Engagement

Intern

National Institute of Disaster Management

Mar 2023 - Jun 2023 (3 months)

Studied the causes and impacts of urban flooding in Gurugram and Bengaluru. Integrated previous research and proposed SOPs and mitigation measures for future flood events.

Research Data Analysis Documentation Disaster Management