At Dhandhania Infotech Pvt Ltd, I perform quality control across property inspection projects for US mortgage field service clients, reviewing reports, photographs, and Property Condition Reports for accuracy and compliance.
I built and maintain the SOP framework used as the standard reference across active projects. I also produce KPI, compliance, and project-performance reports benchmarked against client SLAs.
I work directly with clients and coordinate with operations, vendors, and client support teams to resolve complex property condition, compliance, and inspection-standard queries. I identify documentation issues and provide corrective feedback to help prevent repeat errors and escalations.
I've designed and delivered onboarding for 20+ new team members. Previously, as an Operations Executive at Hexaware Technologies, I automated recurring operational reports for a UK-based client account, reducing manual reporting effort by 25%.
