VAHAGN Aramyan

Ensure high system availability and uptime through proactive system implementations and continuous performance monitoring. Provide technical assistance for critical accident reporting and contract creation workflows, analyzing complex error logs and escalating issues to the development team.

Manage Amazon & eBay store operations and product listings, leading the product listing team and overseeing daily workflows and quality control. Control inventory and pricing strategies to maximize store performance and profitability.

Collect and input real-time match statistics with high speed and precision during live football matches. Monitor and verify match events, ensuring data accuracy and quality control, and report discrepancies to backend support.

Collect overdue payments while maintaining a professional and respectful tone. Monitor accounts, follow up on missed or late payments, resolve disputes, and escalate complex cases when required.

Engage with existing customers to maintain long-term relationships, identify at-risk customers, and take proactive steps to retain them. Track retention metrics and customer satisfaction, and handle cancellation requests.

Provide accurate information about products, services, and company policies via calls and online support. Handle customer inquiries, complaints, and requests while following call scripts and quality standards.

Master of International Relations with a focus on Diplomacy from Yerevan State University from 2013 to 2015.

Bachelor of Oriental Studies with a focus on Iranian Studies from Yerevan State University from 2006 to 2010.