At CGI, I handle network and end-user support requests covering TCP/IP, DNS, DHCP, Wi-Fi, and VPN. I documented recurring connectivity issues and fixes in the team knowledge base, cutting repeat troubleshooting effort by about 20%.
At Kinaxis, I supported LAN/WAN connectivity, VLAN assignments, switches, and wireless access points under approved procedures. I monitored network availability, investigated latency and packet loss, and escalated recurring infrastructure faults.
At Wipro, I worked through Level 1 and Level 2 support tickets involving Windows workstations, application access, printers, user accounts, and peripherals. I also installed and configured Windows and business applications on workstations and managed user provisioning and access changes in Active Directory.
