Urmi kaushik User
@urmikaushikuser
I investigate customer cases, verify records, and resolve complex operational issues accurately.
IndiaWhat I'm looking for
I'm currently resolving premium electronics customer cases at Quampetence on the Blinkit process, reviewing account details, order history, transaction records, and supporting documentation. I balance customer-focused resolutions with policy compliance, risk mitigation, and SLA commitments.
Previously at Milliman India, I investigated pension-record discrepancies through reconciliation and validation, resolved delayed disbursement queries, and managed multiple client cases with accurate documentation and timely follow-up.
I've also supported entrepreneurs at RegisterKaro with company incorporation, GST registration, onboarding, documentation, and regulatory compliance. I'm building my career in KYC, AML, compliance operations, and financial crime prevention.
Experience
Work history, roles, and key accomplishments
Customer Delight Officer
Quampetence
May 2026 - Present (3 months)
Investigates customer queries for premium electronic products, conducts detailed case investigations, verifies customer information, and escalates complex cases while maintaining documentation and adhering to quality standards.
Associate
Milliman India Pvt. Ltd.
Aug 2023 - Oct 2024 (1 year 2 months)
Resolved client queries regarding pension disbursements, investigated data discrepancies through reconciliation, and managed multiple cases while maintaining accuracy and documentation.
Business Development Executive
RegisterKaro
Consulted with entrepreneurs on company incorporation and regulatory compliance, generated leads through outbound calls, and managed the customer journey from consultation to onboarding.
Education
Degrees, certifications, and relevant coursework
Acharya Narendra Dev College, University of Delhi
Bachelor of Commerce (Honours), Commerce
2020 - 2023
Pursued Bachelor of Commerce (Honours) with a focus on commerce and related disciplines.
Delhi Public School, Bulandshahr
Higher Secondary, Commerce
Completed Higher Secondary education in Commerce stream.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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