Umang Kumar

I’m a Business Operations professional with 4+ years of progressive experience at C2FO, specializing in data operations, process optimization, and supplier management. I’ve delivered measurable outcomes, including a 63% backlog reduction, turnaround improvement from 75 days to 48 hours, and contribution to $8.3M+ in converted supplier spend.

As Team Lead – Data Operations (WCO), I manage large-scale WCO operations supporting 18,000+ suppliers across global regions and handle 11,000+ supplier communications. I developed Power BI dashboards used by leadership to track supplier conversion rates, pipeline performance, and spend metrics, while standardizing supplier communication workflows and leading 40+ Salesforce process improvements and automation initiatives.

I’ve also led the Supplier Account Mapping (SAM) team to support sales and procurement decision-making, reducing merchant driver case turnaround from 75 days to 48 hours and backlog from ~65,000 to ~24,000 cases (~63% reduction). I establish QA frameworks with error categorization and 98%+ compliance, and I’ve strengthened quality through SOP development, documentation, and team coaching—grounded by hands-on leadership from Senior Data Specialist and training 4 interns, plus ongoing Skill-Up Initiative sessions for 20+ team members.