Umais Ahmed

Partnered with stakeholders to gather and validate requirements, translating them into user stories and acceptance criteria. Reduced project completion time by 30% through efficient Scrum processes.

Implemented Agile practices for a new team, resulting in a 25% increase in team velocity. Orchestrated Scrum ceremonies and streamlined workflows to enhance project transparency and efficiency.

Led direct engagement with business users to elicit requirements and translate them into user stories and epics. Improved customer satisfaction by 15% through transparent communication and risk analysis.

Implemented SolarWinds monitoring, improving resolution of infrastructure issues by 40%. Identified and resolved infrastructure vulnerabilities and deployment issues.

Managed service desk activities including ticket logging, tracking, and escalation. Delivered global remote IT support with a customer satisfaction rate over 97.5%.

Served as a Resident Engineer, providing on-site technical support and engineering services.

Bachelor of Science in Computer Engineering from COMSATS Institute of Information Technology, Wah Cantt, completed in 2011.

ITIL Foundation certification from AXELOS Global Best Practice.

Certified SAFe 5 Release Train Engineer from Scaled Agile.

Certified SAFe 5 Scrum Master from Scaled Agile.

Certified SAFe 5 Practitioner from Scaled Agile.

Certified SAFe 5 Advanced Scrum Master from Scaled Agile.

Certified Kanban Expert (Kanban-EXP™) from International Scrum Institute.