Open to opportunities

Ujjwal Gupta

@ujjwalgupta4

Message

Site Reliability Engineer driving operational stability, CI/CD automation, and effective incident management.

India

Message

What I'm looking for

I seek a role where I can improve system reliability, lead monitoring and CI/CD practices, collaborate with dev teams, and grow in SRE/DevOps responsibilities.

I am a Site Reliability Engineer with hands-on experience in MTaaS (Monitoring as a Service), IT operations, and production support, focused on ensuring system reliability and uptime.

I manage ITSM platforms such as ServiceNow and Service Exchange, generate and maintain monitoring alerts with Moogsoft, and configure server monitoring using Zabbix while providing L1–L4 support for monitoring services.

I collaborate closely with development teams to deploy hotfixes, resolve production and pre-production issues, run Jenkins CI/CD pipelines across pre-production, staging, and production environments, and perform server maintenance to prevent false incidents during planned activities.

Experience

Work history, roles, and key accomplishments

Current

Site Reliability Engineer

Current

HCLTech

Jan 2021 - Present (5 years)

Operated MTaaS platform delivering monitoring and production support, managing incidents and ticket lifecycles and enabling CI/CD-driven releases to pre-prod, staging, and production environments. Reduced false alerts through maintenance-mode processes and collaborated with development teams to deploy hotfixes and resolve production issues.

Zabbix Moogsoft ServiceNow Jenkins Incident Management CI CD Monitoring Production Support Tickets

Education

Degrees, certifications, and relevant coursework

KIET Group of Institutions

Bachelor of Technology, Electronics and Communication Engineering

2017 - 2021

Completed a Bachelor of Technology in Electronics and Communication Engineering with coursework and projects relevant to engineering fundamentals and applied electronics.