Ujjwal Gupta
@ujjwalgupta4
Site Reliability Engineer driving operational stability, CI/CD automation, and effective incident management.
What I'm looking for
I am a Site Reliability Engineer with hands-on experience in MTaaS (Monitoring as a Service), IT operations, and production support, focused on ensuring system reliability and uptime.
I manage ITSM platforms such as ServiceNow and Service Exchange, generate and maintain monitoring alerts with Moogsoft, and configure server monitoring using Zabbix while providing L1–L4 support for monitoring services.
I collaborate closely with development teams to deploy hotfixes, resolve production and pre-production issues, run Jenkins CI/CD pipelines across pre-production, staging, and production environments, and perform server maintenance to prevent false incidents during planned activities.
Experience
Work history, roles, and key accomplishments
Site Reliability Engineer
HCLTech
Jan 2021 - Present (5 years)
Operated MTaaS platform delivering monitoring and production support, managing incidents and ticket lifecycles and enabling CI/CD-driven releases to pre-prod, staging, and production environments. Reduced false alerts through maintenance-mode processes and collaborated with development teams to deploy hotfixes and resolve production issues.
Education
Degrees, certifications, and relevant coursework
KIET Group of Institutions
Bachelor of Technology, Electronics and Communication Engineering
2017 - 2021
Completed a Bachelor of Technology in Electronics and Communication Engineering with coursework and projects relevant to engineering fundamentals and applied electronics.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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