Ufuk Gülay

Managed and controlled key operational departments including Customer Support, VIP, CRM, and RFP, with overall responsibility for daily operations and business needs. Coordinated cross-departmental activities, managed escalations, and resolved operational issues to ensure smooth business continuity.

Provided high-quality customer support across live chat, tickets, and email, ensuring timely and professional assistance to players worldwide. Contributed to the optimization of AI-driven chatbots and translation tools to improve efficiency and user experience.

Introduced games to contestants and explained rules to contestants and audience, ensuring understanding and engagement. Maintained lively atmosphere, managed pace, and handled unexpected situations with professionalism.

Translated a variety of texts from Russian and/or Turkish to English, ensuring accurate meaning and cultural relevance. Edited and proofread translations to maintain clarity, tone, and context.

Assisted library patrons in finding and checking out books, and managed the organization and shelving of resources. Provided excellent customer service and collaborated with team members to maintain an organized library environment.

Completed a program in Private Security and Protection at Ankara University from 2023 to 2024.

Earned a High School Diploma in Numeracy and Science from Çankaya Adalet Nizamoğlu Anatolian High School from 2016 to 2020.