Open to opportunities

Uchena Ikechukwu

@uchenaikechukwu

Message

Dedicated call center agent with exceptional customer service skills.

Bermuda

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a call center professional with extensive experience in providing exceptional customer service across diverse cultural backgrounds. My career spans several years, during which I have honed my communication and organizational skills, ensuring that I meet deadlines while adapting to various customer needs. I pride myself on my ability to handle customer inquiries effectively, whether through phone calls, emails, or chats.

Throughout my career, I have worked with reputable companies, including Bermuda Telephone Company and Oncall Call Center in Dubai. My roles have involved answering customer calls, resolving complaints, and documenting interactions according to standard procedures. I have consistently met personal and team sales targets, showcasing my ability to thrive in fast-paced environments while maintaining a customer-focused approach.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent

Current

Bermuda Telephone Company

Feb 2021 - Apr 2024 (3 years 2 months)

As a Call Center Agent, I managed customer calls and emails, provided product information, handled complaints, and documented interactions. I met sales targets and collaborated with management to stay updated on policies and product knowledge.

Customer Service Communication Skills Problem Solving Data Management Sales Target Achievement Order Processing

Customer Service Representative

Oncall Call Center

Jan 2018 - Feb 2021 (3 years 1 month)

In my role as a Customer Service Representative, I managed incoming calls, generated sales leads, and resolved customer inquiries. I provided timely assistance and engaged with customers to ensure satisfaction.

Customer Service Problem Solving Communication Skills Customer Engagement

Call Center Agent

Bquin Solutions Limited

Mar 2014 - Jan 2018 (3 years 10 months)

As a Call Center Agent, I managed high volumes of calls, followed communication scripts, identified customer needs, and provided solutions. I also focused on upselling products and maintaining customer relationships.

Customer Service Communication Skills Problem Solving Upselling Relationship Building Data Management

Education

Degrees, certifications, and relevant coursework

Udo Mixed Senior Secondary School

High School Diploma, General Education

2007 - 2012

Completed high school education and obtained a High School Diploma, which included a curriculum focused on various subjects essential for further education or employment.