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@saficiss
Experienced Guest Relations professional dedicated to exceptional service.
I am a dedicated Guest Relations professional with extensive experience in providing high-end service to VIP guests at prestigious resorts. Currently, I work at The St. Regis Hotels & Resorts in Bermuda, where I excel in delivering personalized experiences and ensuring guest satisfaction. My role involves responding to guest feedback, arranging transport and activities, and promoting loyalty programs.
Previously, I served as a Butler and Guest Experience Ambassador in French Polynesia, where I honed my skills in managing guest relations and enhancing the overall guest experience. My commitment to excellence is reflected in my ability to resolve issues efficiently and effectively, ensuring that every guest feels valued and appreciated.
With a Master's degree in Social Media Marketing and a strong background in hospitality, I am passionate about creating memorable experiences for guests while promoting brand loyalty. I thrive in dynamic environments and am always looking for ways to improve service delivery.
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Work history, roles, and key accomplishments
The St. Regis Hotels & Resorts
May 2022 - Present (3 years 6 months)
Delivered high-end service to VIP guests, adhering to Marriott's exacting standards. Provided on-call butler service, arranging transportation, tours, and activities while efficiently resolving guest feedback.
The St. Regis Hotels & Resorts
Sep 2020 - Present (5 years 2 months)
Delivered high-end service to VIP guests, adhering to Marriott's exacting standards. Provided on-call butler service, efficiently resolving guest feedback and promoting Marriott's loyalty program.
Le Méridien Hotels & Resorts
Jun 2016 - Present (9 years 5 months)
Supervised the Guest Relations Team and supported Front Office operations, ensuring adherence to all policies and standards. Managed public relations with agencies and promoted the Marriott Bonvoy rewards program.
Expectra
Dec 2014 - Present (10 years 11 months)
Provided business support services. Specific responsibilities included various administrative and operational tasks to ensure smooth business functions.
Lucien Barrière Hôtels & Casinos
Jun 2013 - Present (12 years 5 months)
Managed CRM marketing initiatives for the hotel and casino group. Focused on customer relationship management strategies to enhance guest engagement and loyalty.
Ibis Hotels
Feb 2012 - Present (13 years 9 months)
Performed night auditor duties, including balancing accounts, processing guest check-ins and check-outs, and handling guest inquiries during overnight shifts. Ensured accurate financial reporting and guest satisfaction.
Sopra Steria
Feb 2011 - Present (14 years 9 months)
Served as a Communication - Data Analyst, focusing on analyzing communication data to derive insights. Contributed to projects involving data interpretation and reporting.
Degrees, certifications, and relevant coursework
Certificate, E-Marketing and E-Commerce
Obtained a certificate in E-Marketing and E-Commerce from the National Conservatory of Arts & Crafts in Paris, France. This program focused on digital marketing strategies and online business operations.
Master's Degree, Product and Brand Management and Communication
Completed a Master's Degree in Product and Brand Management and Communication at the Institute of Management in Montpellier, France. The end-of-study thesis explored 'How internal communication generates true value' and 'Exploiting the Potential of Social Networks and corporate blogs'.
Bachelor Degree (BA), Economics
Earned an undergraduate degree in Economics from Saint Dominic Institute in Rome, Italy. The curriculum provided a foundational understanding of economic principles and theories.
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