Open to opportunities

safi cissé

@saficiss

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Experienced Guest Relations professional dedicated to exceptional service.

Bermuda

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What I'm looking for

I seek a role that values exceptional guest service and offers opportunities for growth.

I am a dedicated Guest Relations professional with extensive experience in providing high-end service to VIP guests at prestigious resorts. Currently, I work at The St. Regis Hotels & Resorts in Bermuda, where I excel in delivering personalized experiences and ensuring guest satisfaction. My role involves responding to guest feedback, arranging transport and activities, and promoting loyalty programs.

Previously, I served as a Butler and Guest Experience Ambassador in French Polynesia, where I honed my skills in managing guest relations and enhancing the overall guest experience. My commitment to excellence is reflected in my ability to resolve issues efficiently and effectively, ensuring that every guest feels valued and appreciated.

With a Master's degree in Social Media Marketing and a strong background in hospitality, I am passionate about creating memorable experiences for guests while promoting brand loyalty. I thrive in dynamic environments and am always looking for ways to improve service delivery.

Experience

Work history, roles, and key accomplishments

Current

Guest Relations - Butler

Current

The St. Regis Hotels & Resorts

May 2022 - Present (3 years 2 months)

Delivered high-end service to VIP guests, adhering to Marriott's exacting standards. Provided on-call butler service, arranging transportation, tours, and activities while efficiently resolving guest feedback.

VIP Guest Service Concierge Services Problem Solving Customer Service Marriott Standards Loyalty Programs

Butler - Guest Experience Ambassador

The St. Regis Hotels & Resorts

Sep 2020 - Present (4 years 10 months)

Delivered high-end service to VIP guests, adhering to Marriott's exacting standards. Provided on-call butler service, efficiently resolving guest feedback and promoting Marriott's loyalty program.

VIP Guest Experience Customer Service Public Relations Loyalty Programs Marriott Standards

Guest Relations Supervisor - Duty Manager

Le Méridien Hotels & Resorts

Jun 2016 - Present (9 years 1 month)

Supervised the Guest Relations Team and supported Front Office operations, ensuring adherence to all policies and standards. Managed public relations with agencies and promoted the Marriott Bonvoy rewards program.

Team Supervision Public Relations Duty Manager Marriott Bonvoy Guest Management

Business Support

Expectra

Dec 2014 - Present (10 years 7 months)

Provided business support services. Specific responsibilities included various administrative and operational tasks to ensure smooth business functions.

Administrative Support Operations Data Management Communication

CRM Marketing

Lucien Barrière Hôtels & Casinos

Jun 2013 - Present (12 years 1 month)

Managed CRM marketing initiatives for the hotel and casino group. Focused on customer relationship management strategies to enhance guest engagement and loyalty.

CRM Marketing Customer Engagement Loyalty Programs Data Analysis Campaign Management

Night Auditor

Ibis Hotels

Feb 2012 - Present (13 years 5 months)

Performed night auditor duties, including balancing accounts, processing guest check-ins and check-outs, and handling guest inquiries during overnight shifts. Ensured accurate financial reporting and guest satisfaction.

Night Audit Accounting Financial Reporting Customer Service

Communication - Data Analyst

Sopra Steria

Feb 2011 - Present (14 years 5 months)

Served as a Communication - Data Analyst, focusing on analyzing communication data to derive insights. Contributed to projects involving data interpretation and reporting.

Data Analysis Reporting

Education

Degrees, certifications, and relevant coursework

National Conservatory of Arts & Crafts

Certificate, E-Marketing and E-Commerce

Obtained a certificate in E-Marketing and E-Commerce from the National Conservatory of Arts & Crafts in Paris, France. This program focused on digital marketing strategies and online business operations.

Institute of Management

Master's Degree, Product and Brand Management and Communication

Completed a Master's Degree in Product and Brand Management and Communication at the Institute of Management in Montpellier, France. The end-of-study thesis explored 'How internal communication generates true value' and 'Exploiting the Potential of Social Networks and corporate blogs'.

Saint Dominic Institute

Bachelor Degree (BA), Economics

Earned an undergraduate degree in Economics from Saint Dominic Institute in Rome, Italy. The curriculum provided a foundational understanding of economic principles and theories.