safi cissé

Delivered high-end service to VIP guests, adhering to Marriott's exacting standards. Provided on-call butler service, arranging transportation, tours, and activities while efficiently resolving guest feedback.

Delivered high-end service to VIP guests, adhering to Marriott's exacting standards. Provided on-call butler service, efficiently resolving guest feedback and promoting Marriott's loyalty program.

Supervised the Guest Relations Team and supported Front Office operations, ensuring adherence to all policies and standards. Managed public relations with agencies and promoted the Marriott Bonvoy rewards program.

Provided business support services. Specific responsibilities included various administrative and operational tasks to ensure smooth business functions.

Managed CRM marketing initiatives for the hotel and casino group. Focused on customer relationship management strategies to enhance guest engagement and loyalty.

Performed night auditor duties, including balancing accounts, processing guest check-ins and check-outs, and handling guest inquiries during overnight shifts. Ensured accurate financial reporting and guest satisfaction.

Served as a Communication - Data Analyst, focusing on analyzing communication data to derive insights. Contributed to projects involving data interpretation and reporting.

Obtained a certificate in E-Marketing and E-Commerce from the National Conservatory of Arts & Crafts in Paris, France. This program focused on digital marketing strategies and online business operations.

Completed a Master's Degree in Product and Brand Management and Communication at the Institute of Management in Montpellier, France. The end-of-study thesis explored 'How internal communication generates true value' and 'Exploiting the Potential of Social Networks and corporate blogs'.

Earned an undergraduate degree in Economics from Saint Dominic Institute in Rome, Italy. The curriculum provided a foundational understanding of economic principles and theories.