Open to opportunities

Tyler Jones

@tylerjones1

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Dependable professional with 6+ years in customer service and education.

United States

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What I'm looking for

I am looking for a role that fosters professional growth and allows me to make a positive impact.

As a dedicated professional with over six years of experience in customer service, teaching, and management, I thrive in environments that challenge me to grow. My journey began with a Bachelor of Arts in Communications and a minor in Business Management from Indiana University, where I developed a strong foundation in effective communication and organizational skills.

Currently, I serve as a Special Education Teacher at the Higher Institute of Arts and Technology, where I create individualized education programs for students with emotional impairments. My role involves not only teaching but also evaluating student performance and behavior, ensuring that each child receives the support they need to succeed. My previous experience as a Customer Care Specialist and ABA Therapist has equipped me with the skills to manage diverse needs and foster positive relationships, both with students and clients.

Experience

Work history, roles, and key accomplishments

Special Education Teacher

Higher Institute of Arts and Technology

Sep 2023 - Jul 2025 (1 year 10 months)

Created individualized education programs for special education students in an emotional impairment classroom. Conducted evaluations of over 30 students' performance, behavior, social development, and physical health regularly.

Active Learning Emotional Impairment Emotional Impairments

Customer Care Specialist

Mielle Organics

Apr 2022 - Sep 2023 (1 year 5 months)

Assisted in the recruitment process by scheduling interviews, coordinating with candidates, and maintaining the applicant tracking system. Provided technical support for software applications, resolving issues efficiently.

Recruitment Technical Support Applicant Tracking Systems

ABA Therapist

Autism Home Services

Dec 2021 - Apr 2022 (4 months)

Provided 1:1 direct therapy to children with autism spectrum disorders in their homes. Implemented ABA techniques including DTT, PRT, and PECS to increase language, communication, play, cooperation, and daily living skills.

ABA Therapy PECS Data Collection Autism Spectrum Disorder

Office Administration

Steel City Academy

Jul 2021 - Jan 2022 (6 months)

Managed executive schedules, coordinating appointments and meetings to optimize time and resources. Handled all incoming correspondence, including emails, phone calls, and mail, ensuring timely responses.

Scheduling Report Preparation

Summer Camp Coordinator

S.T.R.E.A.M Summer Camp

Apr 2021 - Jul 2021 (3 months)

Initiated daily activities to ensure the safety and physical well-being of children, maintaining daily communication with parents. Engaged in activities with children to foster their growth and improve social-emotional development.

Parent engagement

Behavior Technician

Acadia Resource Center

Jan 2020 - Mar 2021 (1 year 2 months)

Worked with adolescents struggling with aggression, conduct disorders, and other behavioral health concerns. Followed facility policies, implemented treatment plans, and provided crisis intervention as necessary.

Behavioral Health Crisis Intervention Treatment Planning

Education

Degrees, certifications, and relevant coursework

Indiana University

Bachelor of Arts, Communications

2017 - 2021

Activities and societies: CPR Certified, RBT Certification

Completed a Bachelor of Arts in Communications with a minor in Business Management. Acquired certifications in CPR and as a Registered Behavior Technician (RBT).