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Tyler Gabauer

@tylergabauer

Client Relations & Customer Success Specialist | Account Management & Retention | Australian Expat in Brazil (US/Global Hours)

Brazil

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What I'm looking for

I'm looking for a remote, asynchronous role supporting B2B or B2C clients across global time zones, where I can improve client communication, resolve complex issues, optimize CRM workflows, and help teams deliver strong customer outcomes.

Australian expat based in São Paulo state, Brazil, operating across US and global time zones.

Over 5 years of experience specializing in high-stakes client communication, consultative problem-solving, and relationship management. My background combines front-line negotiation, account handling, and structured operations—allowing me to step into high-friction environments, de-escalate complex customer disputes, and turn at-risk accounts into stable, long-term partners.

I prioritize clear asynchronous communication, fast response times, and systematic issue resolution. I work autonomously, manage CRM and ticketing pipelines efficiently, and focus on protecting the bottom line by keeping clients satisfied and retained.

Core Focus: Customer Success & Retention, Client Account Management, Dispute De-escalation, Asynchronous Support Operations.

Experience

Work history, roles, and key accomplishments

B2B Client Success & Account Manager

Placed Australia

Feb 2023 - Jul 2026 (3 years 5 months)

Managed high-stakes B2B communications and talent pipelines, ensuring clear expectations and high client retention. Acted as primary point of contact between corporate clients and internal stakeholders, securing corporate hiring mandates.

CRM Consultative Sales Talent Pipeline!

Sales & Operations Manager

Certified Energy Group

Jan 2021 - Feb 2023 (2 years 1 month)

Led consumer-facing operations, solving user pain points and finalizing contracts. Managed and audited CRM databases and handled front-line customer inquiries, de-escalating frustrated users.

Salesforce HubSpot CRM Customer Service De escalation Onboarding

Client Solutions Consultant

ClimaSolar

Mar 2018 - Jan 2021 (2 years 10 months)

Exceeded monthly client acquisition and retention targets by providing consultative energy audits and practical solutions. Developed strong client relationships and trained junior team members.

Consultative Sales Client Relationships Training